Infection Control

Whitlingham Adventure Infection Control

Last Updated: 6th June 2022

Dear Customer,

We are committed to providing an Infection secure site. As part of Norfolk County Council, we have gone through a full health & safety review to ensure that our Centre meets the Government and public health guidance on Infection Control, including COVID-19 to ensure you have a safe and enjoyable visit.

We are open seven days a week during the summer. Please contact us on 01603 632307 for educational visits, group bookings, craft hire and birthday parties. Courses are available via our website.

We have made the following amendments to our centre, booking systems and how we run our activities. Please familiarise yourself with the changes below as this will set out what to expect when you visit us next.

Before you arrive

Check Website

We will update information relating to health and hygiene. The updates will be via our Website, and our Facebook/Twitter pages.

If you have symptoms, do NOT travel

If you or someone in your household or are showing symptoms of respiratory illness or have confirmed coronavirus, please stay at home. You may be asked before the start of the session to confirm that yourself and household do not have any symptoms.

When you arrive

Signage

Please look out for any health-related signage that will be in place to inform customers of safety measures to follow. Markers may be in place to help staff and guests maintain respectful distancing wherever there is a need to queue. Signage will be placed in prominent areas to remind everyone to maintain respectful distancing and wash their hands regularly.

Where to meet on arrival

You will be greeted by one of our staff on arrival where hand sanitiser is available. We will then direct you to your area. For young people courses during peak times, we will have a drop off/collection area outside of the centre or by the entrance, to avoid any queueing or congregation within the centre.

Meeting Areas

Each group/course will have a meeting area, outside on the deck. This will be the base for the day and only used by your group/course. Additional hand sanitiser will be available here. The deck has an all-weather canopy, but please feel free to bring additional clothing for breaks.

Respectful distancing

Please remain within your group (bubble) keeping a safe distance apart from other groups. There will be strategies/signs in place to maintain respectful distancing. The number of people permitted in each cabin at any one time has been calculated to ensure respectful distancing can be maintained in line with the current County Council guidance.

Hygiene onsite

Food and Drink

All food and drink must be brought for the day. We will provide access to fresh tap water and there are hot drink making facilities. The Flint Barn café within the country park provides a takeaway service.

Toilets & changing facilities

Toilet facilities provided for visitors will allow for users to maintain respectful distancing and cleaning materials will be provided to allow ‘self-cleaning’. Hand washing facilities are available in the changing cabins.

Hygiene Measures

We would politely request that all our visitors to the centre uphold the highest possible hygiene standards, including regular hand washing and application of hand sanitiser, which is provided throughout the site.

Staff Training

The staff team have participated in Infection Control specific training, instructing them how to stay safe as well as keep all visitors to the site safe.

Enhanced Cleaning

Our staff team are carrying out more cleaning throughout the day, including touch points.

Deep Cleaning

We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with Covid-19 or other respiratory illness.

Hand Sanitiser

Hand sanitiser is available at the entrance to all cabins and must be used by everyone entering the centre to reduce the risk of transmission. Adequate hand washing facilities or sanitiser are provided at other key locations.

Face Coverings

Face coverings are not required when moving through our cabins by Norfolk County Council except for in crowded areas (unless exempt). Customers are welcome to wear a face covering at any time. Staff may wear visors and/or face coverings if required to be in close contact e.g., essential first aid.

When you leave

Personal Belongings

Please make sure that you take all items with you at the end of the day, including any food and drink items. Waste bins are provided around the centre.

If you have symptoms of Covid-19 following your visit

If you have symptoms or are diagnosed with Covid-19 after your visit please get in contact.

Staffing

Adaptions for Covid-19

Staff will undergo training in Infection Control, including washing hands, cleaning, hygiene, respectful distancing and the use of PPE.

Where respectful distancing cannot be maintained and need to be in close contact, instructors will follow employer advice and wear the appropriate protective equipment.

The Duty Manager on the day will be our Infection-control champion and will monitor our procedures, to ensure that they are being followed at all times. If you have any concerns, then please speak to the Duty Manager.

Activities

Adaptions for Covid-19

The need for customers to share equipment will be minimised and where necessary will be cleaned between users in line with current best practice. We will have a clearly defined disinfecting routine in place to disinfect relevant equipment and contact surfaces before, after and at pre-set intervals as defined in activity risk assessment.

We will ensure strict maintenance of hand hygiene using hand sanitiser before, during (where appropriate) and after activity.

Review

Our Infection Control risk assessment has been reviewed annually. The centre team have appointed an Infection Control officer who will regularly review our procedures and update this document as required, alongside the centre staff team.

Staying Covid-19 Secure